Privacy Policy

Privacy Policy

Drop and Go Lebanon ("we", "our", "us"), managed by Drop and Go, is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Drop and Go Lebanon.

This Policy applies to our mobile application, the Drop and Go app, and is available directly within the app and on our app's store listing page on Google Play.

I. Definitions

Drop and Go Account: Your account on the Drop and Go app for Users.

Drop and Go App: A mobile application allowing Users to select relay points, place orders, and track deliveries.

Drop and Go Platform: A software platform managing relay points and presenting them to Users through the Drop and Go app.

Drop and Go Services: Services provided through the Drop and Go Platform, including package handling and secure storage.

II. Information We Collect and How We Use It

A. Information Collected From Users

Full name, email address, phone number, username, and password.

Delivery pick-up or drop-off information, payment information, order details, technical information about your device, usage patterns, and location data.

Purpose of Collection: To provide Drop and Go Services, enable users to access app features, make orders, view relay points, and improve the accuracy of delivery services using location data.

III. Legal Basis for Processing

Contractual Necessity: To perform our agreement with you.

Legal Compliance: To comply with legal obligations.

Consent: Explicit consent provided for specific purposes.

Legitimate Interests: To improve services, direct marketing, and business operations.

IV. Data Retention and Deletion

We retain personal information for as long as necessary to provide our services and fulfill our legal obligations. Post that, data is securely deleted or anonymized.

V. Security of Your Information

Your information is stored on secure cloud servers and protected using robust security measures. We engage third parties to process your data with equivalent security standards.

VI. Disclosure of Your Information

We disclose your information to:

Relay points for package delivery.

Payment processors for transaction handling.

VII. Data Collection Related to Location

A. Collection of Location Data

Types of Data Collected: GPS coordinates and location-related information from your device.

Purpose of Collection: To facilitate relay point selection.

Method of Collection: Collected automatically with user consent within the app.

B. Use and Sharing of Location Data

Use of Data: To show users the closest relay point.

Sharing of Data: With relay points and third-party service providers for processing.

C. Security and Retention of Location Data

Data is secured with encryption, retained until no longer necessary, and then deleted or anonymized.

VIII. Use of Cookies

We use various types of cookies to enhance your user experience. You may adjust your cookie preferences in your browser or app settings.

IX. Your Rights

You have rights to access, correct, delete your information, and more. Contact us at dropandgo.lebanon@gmail.com for requests.

X. Breach Notification

In the event of a data breach, we will inform affected individuals promptly as per regulatory requirements.

XI. Consent

By using our services, you consent to the collection and use of information as outlined in this Policy.

XII. Changes to Our Privacy Policy

We may update this policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of the policy.

XIII. Governing Law

This policy is governed under Lebanese law, with jurisdiction vested in the courts of Beirut, Lebanon.

XIV. Contact Us

For questions or feedback regarding our Privacy Policy, please contact us at:

Drop and Go Lebanon

Email: dropandgo.lebanon@gmail.com